Terms of service
Last updated: September 2026
1. Acceptance of Terms
By accessing, browsing, or purchasing from perfumesynergy.com (the “Site”), you agree to be bound by these Terms & Conditions and by our Privacy Policy, Shipping Policy, and Refund Policy, each of which is incorporated here by reference (together, the “Agreement”). If you do not agree, please do not use the Site.
Perfume Synergy is a trade name of Solano Equity Investments LLC (“Perfume Synergy,” “we,” “us,” or “our”). “Content” means the text, photographs, graphics, video, layout, code, and other materials displayed on or made available through the Site.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract to purchase from us. We reserve the right to refuse or limit service to anyone, at any time, for any lawful reason.
3. Independent Retailer, Product Authenticity & Trademarks
Every fragrance we sell is genuine. We source our merchandise through a network of established fragrance suppliers and distributors, and we sell it in its original, unaltered manufacturer packaging. We do not sell imitations, replicas, decants, refills, or counterfeit goods of any kind.
We are an independent retailer. Perfume Synergy is not an authorized dealer of, and is not affiliated with, sponsored by, endorsed by, or otherwise connected to, any brand owner, manufacturer, or trademark holder, unless expressly stated on the Site. Nothing on the Site should be read as a claim of authorization, agency, partnership, or endorsement.
Trademarks belong to their owners. All brand names, product names, trademarks, and trade dress appearing on the Site are the property of their respective owners. We use them solely to identify and describe the genuine goods we offer for resale — a nominative use — and not to suggest any affiliation with or approval by the trademark owner.
Lawful resale. The goods we offer are genuine articles that were lawfully placed into commerce and lawfully acquired by us. Their resale is permitted under the first sale doctrine and applicable United States law. We do not modify, repackage, dilute, or materially alter the goods we sell.
Reporting a concern. If you are a rights holder with a good-faith concern about a specific listing, write to customercare@perfumesynergy.com identifying the listing and the basis for the concern, and we will review it promptly.
All products and Content are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
4. Manufacturer Responsibility & Warranties
We do not manufacture, formulate, alter, or repackage the products we sell. Any claim concerning formulation, composition, longevity, projection, batch variation, or a manufacturing defect must be directed to the manufacturer. We assume no liability for manufacturer-related characteristics.
Because we are an independent retailer, a manufacturer’s own warranty or guarantee may not extend to goods purchased from us. Your remedy with us is governed by our Refund Policy.
5. Medical & Sensitivity Disclaimer
We do not provide medical advice. Fragrance and cosmetic products can cause irritation or allergic reaction in some individuals. Personal sensitivity to an ingredient is not a product defect. If you have known sensitivities, consult a medical professional and perform a patch test before use. Discontinue use and seek medical attention if a reaction occurs.
6. Site Transactions
All orders are an offer to purchase and are subject to acceptance by us, to availability, and to payment authorization and verification.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
We may also cancel or limit any order we reasonably suspect involves fraud or abuse, and we may require additional verification before shipping.
7. Pricing & Errors
Prices, availability, and promotions are subject to change without notice. Despite our efforts, a product may occasionally be listed at an incorrect price or with an incorrect description. Where that happens, we may cancel the order and issue a full refund, whether or not the order has been confirmed. We are not obligated to honor an incorrect price.
8. Shipping, Title & Risk of Loss
Title and risk of loss pass to you upon our delivery of the goods to the carrier. Delivery estimates are estimates only and are not guaranteed. Shipping destinations, carriers, and timeframes are set out in our Shipping Policy.
9. Cancellations, Returns & Refunds
Returns and refunds are governed by our Refund Policy.
Orders move to fulfillment quickly. We will try to cancel an order if you contact us before it has been released for fulfillment, but once an order has been released we cannot cancel it, and the order must be handled under our Refund Policy instead. Contact us as soon as possible at customercare@perfumesynergy.com if you need to cancel.
10. Promotions, Coupons & Free Gifts
Promotions, discount codes, and free gifts are subject to their stated terms and to availability, and may be modified, limited, or withdrawn at any time. Promotional codes have no cash value and may not be combined unless expressly stated. If you return a purchase that qualified you for a free gift or a threshold-based discount, the gift must be returned with it or its value will be deducted from your refund.
11. Sales Tax
We are located in California and currently collect and remit California sales tax on orders shipped to California addresses. We do not currently collect sales tax on orders shipped to other states, because we have not met those states’ economic nexus thresholds.
Where sales tax is not collected by us, your state may still require you to report and pay use tax on your purchase. That obligation is yours, not ours.
Economic nexus thresholds are set by each state and are based on factors such as sales volume or number of transactions in that state. As our sales grow, we may be required to begin collecting tax on orders shipped to states where it was not previously charged. That change is required by law and is not discretionary on our part, and we do not set tax rates.
Tax collected is refunded proportionally with returned merchandise in accordance with our Refund Policy, and is not otherwise refundable.
12. Chargebacks, Policy Abuse & Claims
Fraudulent chargebacks, false claims, and abuse of our policies may result in cancellation of pending orders, forfeiture of refunds, and permanent restriction from future purchases.
A. Damage and shortage claims. To report an item received damaged, broken, defective, or missing from a shipment, contact customercare@perfumesynergy.com within 30 days of delivery. Please include clear photographs of the outer carton, the shipping label, the packing materials, and the item itself. Keep all packaging until the claim is resolved — carriers frequently require it to process a claim.
B. Integrity of submitted evidence. Photographs and other evidence submitted in support of a claim must be authentic and unaltered. Evidence that has been digitally manipulated, staged, or generated or materially enhanced by artificial intelligence will result in denial of the claim and may result in permanent restriction from future purchases.
13. User Conduct & Feedback
You may not submit content that is unlawful, abusive, deceptive, defamatory, or infringing, and you may not use the Site to scrape, resell, or systematically harvest our Content or pricing. If you submit a review, photograph, comment, or other content, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, and display it in connection with our business, and you confirm you have the right to grant that license.
14. Your Personal Information
Our Privacy Policy explains how we collect, use, and share your personal information when you access or use our website, mobile applications, and any other online services. Please read the Privacy Policy to learn more about how we process your personal information, including details on your privacy rights and choices. The Privacy Policy is also available through the link located at the bottom of the Site.
15. Intellectual Property
The Site and the Content are owned by us or our licensors and are protected by United States and international copyright and trademark law.
The Site and the Content are intended solely for personal, non-commercial use. You may download or copy the Content and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or exploit in any way any of the Content or the Site.
16. Indemnification
You agree to defend, indemnify, and hold Perfume Synergy harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising out of your use of the Site and/or your breach of any representation, warranty, or other provision of this Agreement.
17. Limitation of Liability
SUBJECT TO APPLICABLE LAW, INCLUDING WITH RESPECT TO LIABILITY FOR PERSONAL INJURY AND NON-WAIVABLE STATUTORY RIGHTS, IN NO EVENT SHALL PERFUME SYNERGY (1) BE LIABLE TO YOU WITH RESPECT TO USE OF THE SITE OR THE CONTENT OR MATERIALS CONTAINED IN OR ACCESSED THROUGH THE SITE (INCLUDING, WITHOUT LIMITATION, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE ON ANY INFORMATION OBTAINED FROM US), OR FOR ANY DAMAGES THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO OUR RECORDS, PROGRAMS, OR SERVICES; AND (2) BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS, THEFT, OR CORRUPTION OF INFORMATION, OR THE INABILITY TO USE THE SITE OR ANY OF ITS FEATURES. YOUR SOLE REMEDY IS TO STOP USING THE SITE.
WITH RESPECT TO PRODUCTS PURCHASED FROM US, OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOTICE OF ANY CLAIM OR DISPUTE MUST BE PROVIDED TO PERFUME SYNERGY WITHIN ONE YEAR OF ITS ACCRUAL OR IT IS FOREVER WAIVED AND TIME BARRED.
YOUR JURISDICTION MAY NOT ALLOW THE LIMITATION OF LIABILITY IN CONTRACTS WITH CONSUMERS, SO SOME OR ALL OF THESE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.
18. Dispute Resolution (Including Arbitration Agreement, Class Action Waiver, Jury Trial Waiver)
Please read this section carefully. It affects your legal rights. It provides for resolution of most disputes through individual arbitration instead of court trials and class actions. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This section also contains a jury trial waiver and a waiver of any and all rights to proceed in a class, collective, consolidated, private attorney general, or representative action in arbitration or litigation to the fullest extent permitted by applicable law.
Binding Individual Arbitration
Any dispute or claim arising out of or relating to this Agreement, your use of the Site, or your relationship with Perfume Synergy, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (a “Dispute”), will be resolved through binding individual arbitration, except that either you or we may elect to have a Dispute heard in small claims court so long as it is not removed or appealed to a court of general jurisdiction. Whether a Dispute falls within the jurisdictional limits of small claims court is for the small claims court to decide in the first instance unless you and we agree otherwise.
“Dispute” shall be interpreted broadly and includes, but is not limited to: (1) any dispute or claim that arose before the existence of this or any prior Agreement, including claims relating to advertising; (2) any dispute or claim that is currently the subject of purported class action litigation in which you are not a member of a certified class; and (3) any dispute or claim that may arise after termination of this Agreement. “Dispute” does not include disagreements or claims concerning patents, copyrights, trademarks, and trade secrets, or claims of piracy or unauthorized use of intellectual property.
The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (1) issues that are reserved for a court in this Agreement; (2) issues that relate to the scope, validity, and enforceability of the arbitration agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; and (3) issues that relate to the arbitrability of any Dispute. Nothing in this Agreement prevents you from bringing a Dispute to the attention of any government agency. You and we agree that this Agreement evidences a transaction in interstate commerce and that this arbitration agreement will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law, not state arbitration law.
Mandatory Informal Dispute Resolution Process
Mindful of the cost of legal disputes, not only in dollars but also in time and energy, both you and we agree to the following informal dispute resolution procedure before either party may initiate arbitration.
In the event of any Dispute, the party asserting the Dispute shall first send written notice to the other party that includes all of the following: (1) contact information, including name, address, email address, and telephone number; (2) a detailed description of the nature and basis of the Dispute and any claims; (3) a detailed description of the relief sought, including a calculation for it; and (4) information sufficient to identify any account and transaction at issue. The notice must be personally signed by the party asserting the Dispute, and by counsel if represented.
Your notice to us must be sent to Perfume Synergy, Attn: Legal, 101 W. American Canyon Road, 508-294, American Canyon, CA 94503, or by email to customercare@perfumesynergy.com. Our notice to you will be sent to your last-used billing address, or to the billing or shipping address or email address in your account.
For a period of 60 days from receipt of a completed notice, which may be extended by agreement of the parties, you and we agree to negotiate in good faith in an effort to informally resolve the Dispute. The party receiving the notice may request a telephone settlement conference to aid in the resolution of the Dispute. If such a conference is requested, you and a representative of Perfume Synergy will personally attend, with counsel if represented. The conference will be scheduled for a mutually convenient time, which may fall outside the 60-day period.
Completion of this Mandatory Informal Dispute Resolution Process (the “Process”) is a condition precedent to initiating a claim in arbitration. If the sufficiency of a notice or compliance with this Process is at issue, that issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. All applicable limitations periods, including statutes of limitations, shall be tolled from the date of receipt of a completed notice through the conclusion of this Process. Either party may commence arbitration only if the Dispute is not resolved through this Process.
Arbitration Procedures
The arbitration of any Dispute shall be administered by and conducted in accordance with the applicable rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules where appropriate (the “AAA Rules”), as modified by this arbitration agreement. The AAA Rules are available at www.adr.org. Each party has the right to challenge the application of the AAA’s Consumer Arbitration Rules to a Dispute as a threshold administrative issue. If the AAA is unavailable or unwilling to administer the arbitration consistent with this arbitration agreement, the parties shall agree on an administrator that will do so; if the parties cannot agree, they shall petition a court of competent jurisdiction to appoint one.
An arbitration demand must be accompanied by a certification of compliance with the Process and must be personally signed by the party initiating arbitration, and by counsel if represented. If you are submitting an arbitration demand, send it to Perfume Synergy, Attn: Legal, 101 W. American Canyon Road, 508-294, American Canyon, CA 94503, and follow the AAA Rules for initiating arbitration. If we are submitting an arbitration demand, we will send it to your last-used billing address, or to the billing or shipping address or email address in your account, and follow the AAA Rules.
You may choose to have the arbitration conducted by phone, by video, at an in-person hearing, or through written submissions, except that any Dispute seeking $25,000 or more, or seeking injunctive relief, shall have an in-person or video hearing unless the parties agree otherwise. Either party may request a hearing from the arbitrator in any matter. You and a representative of Perfume Synergy will personally appear at any hearing, with counsel if represented. Any in-person hearing will be held in the county in which you reside or at another mutually agreed location.
An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief, only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the fullest extent permitted by applicable law, you and we agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Unless both you and we agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding.
An arbitrator must follow and enforce this Agreement as a court would. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief, or on class, collective, consolidated, private attorney general, or representative proceedings, is found to be unenforceable with respect to a particular claim or request for relief, such as a request for public injunctive relief, then that claim or request for relief will be decided by a court of competent jurisdiction after all other claims and requests for relief are arbitrated.
The arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions. Judgment on any arbitration award may be entered in any court of competent jurisdiction, except that an award that has been satisfied may not be entered. An award shall have no preclusive effect in any other arbitration or proceeding in which you are not a named party. Arbitration may be requested at any time, even where there is a pending lawsuit, unless a trial has begun or a final judgment has been entered.
Costs of Arbitration
Payment of arbitration fees will be governed by the AAA Rules and fee schedule. You and we agree that the parties have a shared interest in reducing the costs and increasing the efficiency of arbitration. Either party may engage with the AAA regarding arbitration fees, and the parties, with counsel if represented, will work together in good faith to ensure that arbitration remains cost-effective for all parties.
Additional Procedures for Mass Arbitration
These Additional Procedures for Mass Arbitration apply, in addition to the other provisions of this arbitration agreement, if you choose to participate in a Mass Arbitration. If 25 or more similar Disputes, including yours, are asserted against Perfume Synergy by the same or coordinated counsel, or are otherwise coordinated (a “Mass Arbitration”), you understand and agree that the resolution of your Dispute might be delayed and might ultimately proceed in court. As part of these procedures, counsel for the parties shall meet and confer in good faith in an effort to resolve the Disputes, streamline procedures, address the exchange of information, modify the number of Disputes to be adjudicated, and conserve the parties’ and the AAA’s resources. If your claim is part of a Mass Arbitration, all applicable limitations periods, including statutes of limitations, shall be tolled for your Dispute from the time it is first submitted to the AAA until it is selected to proceed as part of a staged process, or is settled, withdrawn, otherwise resolved, or opted out of arbitration under this provision.
Stage One. If at least 50 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for Perfume Synergy shall each select 25 Disputes to be filed and to proceed as individual arbitrations as part of this initial staged process. The number selected may be increased by agreement of counsel, and if there are fewer than 50 Disputes, all shall proceed individually in Stage One. Each case shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before an award issues, another claim shall be selected in its place. The remaining Disputes shall not be filed or deemed filed in arbitration, and no arbitration fees shall be assessed or collected in connection with them. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a retired federal or state court judge jointly selected by counsel, in an effort to resolve the remaining Disputes as informed by the Stage One adjudications. Perfume Synergy shall pay the mediator’s fee.
Stage Two. If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for Perfume Synergy shall each select 25 Disputes to be filed and to proceed as individual arbitrations as part of a second staged process. The number selected may be increased by agreement of counsel, and if there are fewer than 50 Disputes, all shall proceed individually in Stage Two. No more than three cases may be assigned to a single arbitrator. If a case is withdrawn before an award issues, another claim shall be selected in its place. The remaining Disputes shall not be filed or deemed filed in arbitration, and no arbitration fees shall be assessed or collected in connection with them. After this second set of proceedings, the parties shall engage in a global mediation session of all remaining Disputes with a retired federal or state court judge jointly selected by counsel, and Perfume Synergy shall pay the mediator’s fee.
Upon completion of the mediation described in Stage Two, each remaining Dispute that is not settled or withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of this Agreement. Counsel for the parties may instead mutually agree in writing to proceed with the adjudication of some or all remaining Disputes in individual arbitrations consistent with the Stage Two process, except that Disputes shall be randomly selected and mediation shall be elective by agreement of counsel, or through another mutually agreeable process.
A court of competent jurisdiction shall have the authority to enforce these Additional Procedures for Mass Arbitration, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. This provision and each of its requirements are essential parts of this arbitration agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that these Additional Procedures apply to your Dispute and are not enforceable, then your Dispute shall not proceed in arbitration and shall proceed only in a court of competent jurisdiction consistent with the remainder of this Agreement.
Future Changes to This Arbitration Agreement
If we make any future change to this arbitration agreement, other than a change to our contact information, you may reject that change by sending your personally signed, written notice to Perfume Synergy, Attn: Legal, 101 W. American Canyon Road, 508-294, American Canyon, CA 94503 within 30 days of the change, with a clear statement that you wish to opt out of changes to the arbitration agreement. Such a notice does not constitute an opt out of arbitration altogether. By rejecting a future change, you are agreeing to arbitrate any Dispute between you and us in accordance with this version of the arbitration agreement.
Class Action Waiver and Jury Trial Waiver
YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL.
19. Governing Law & Venue
Except with respect to the arbitration agreement, this Agreement and your use of the Site are governed by the laws of the State of California, without regard to California’s conflict of laws rules. If the arbitration agreement is ever deemed unenforceable or void, or a Dispute between the parties is not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the federal and state courts located in Solano County, California for purposes of any legal action arising out of or related to your use of the Site or this Agreement, and waive any objection as to personal jurisdiction or as to the laying of venue in such courts on the basis of (1) inconvenient forum or (2) any other basis, and waive any right to seek to transfer or change the venue of any such action to another court.
20. Force Majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, severe weather, fire, carrier disruption, supplier failure, labor disputes, epidemic, war, civil unrest, or governmental action.
21. Termination
You may terminate this Agreement at any time. We may also terminate this Agreement at any time without notice, and may accordingly deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of this Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive termination for all purposes.
22. Severability & Survival
Except as otherwise provided in this Agreement, if any provision is deemed unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.
In addition to any other provisions that by their terms survive, the following sections shall survive termination or expiration of this Agreement: Indemnification; Limitation of Liability; Dispute Resolution, including the Arbitration Agreement, Class Action Waiver, and Jury Trial Waiver; and Governing Law & Venue.
23. General
The waiver of any provision of this Agreement shall not be considered a waiver of any other provision or of our right to require strict observance of each of the terms in it. This Agreement constitutes the entire agreement between us relating to your use of the Site.
24. Updates to These Terms
We may modify these Terms at any time. The “last updated” date above shows when they last changed. Your continued use of the Site after a change constitutes acceptance of the updated Terms. The Terms in effect at the time you place an order govern that order.
25. Contact
Perfume Synergy
101 W. American Canyon Road, 508-294
508-294
American Canyon, CA 94503
United States
Customer care: customercare@perfumesynergy.com
Telephone: (707) 534-1650, Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Legal notices, including notices under the Dispute Resolution section, may be sent to the mailing address above, marked Attn: Legal, or to customercare@perfumesynergy.com.