Shipping policy
Last updated: September 2026
1. Order Processing
Please allow 1–2 business days for order processing.
All orders are subject to payment and credit card authorization and to product availability. Business days are Monday through Friday, excluding public holidays.
Our daily cutoff is 10:00 AM Eastern Time (7:00 AM Pacific). Orders placed after the cutoff, or on a weekend or holiday, begin processing on the next business day.
Once an order has entered the shipping process, we are unable to make changes to the items, the shipping method, or the shipping address.
2. Where We Ship
Most items arrive within 5–7 business days via UPS Ground or USPS Ground Advantage. We can only ship these items to the 48 contiguous states within the USA.
Some products can be shipped faster, with delivery to all 50 USA states as well as USA territories. Check each item’s detail page for specific product delivery details and shipping times.
If your order contains both a faster-shipping item and a standard item, the order as a whole can only be delivered to the 48 contiguous states. To have a faster-shipping item sent to Alaska, Hawaii, or a USA territory, please order it on its own.
We’re sorry, but international shipping is currently unavailable for our products, even though we hope to offer an international shipping option to our customers soon.
3. Delivery Times
Standard items: 5–7 business days from order, including processing, to the 48 contiguous states.
Faster-shipping items: 3–5 business days from order, including processing to the 48 contiguous states. Allow 2–4 weeks for Alaska, Hawaii, and all USA territories.
Delivery times are estimates from the carrier and begin when the order ships, not when it is placed. They are not guaranteed. Weather, carrier delays, and holiday volume can extend them.
4. Shipping Costs
Shipping is free on orders of $125 or more.
Below that, shipping is calculated from the weight of your order and starts at $7.95. The exact cost is shown at checkout before you pay, so you will never be charged a shipping amount you have not seen.
5. Multiple Shipments
An order containing several items may arrive in more than one package, and those packages may arrive on different days and carry separate tracking numbers. You are charged shipping once per order, not once per package.
6. Tracking
You will receive a shipping confirmation by email with tracking as soon as your order leaves the warehouse. Tracking can take up to 24 hours to begin showing movement after the carrier scans the parcel. You can also see the status of an order in your account under My Orders.
7. Change of Shipping Address
We only ship to the address provided and verified by the payment processor at checkout.
Once an order is placed, we cannot modify the shipping address. You may request order cancellation, if the order has not yet been allocated, and place a new order with the correct address. Contact customercare@perfumesynergy.com for any cancellations.
8. Unverified Shipping Addresses
If a shipping address cannot be verified by our carriers:
We will attempt to contact you to confirm the address. If we do not receive a response within 72 hours, the order will be placed on hold, then canceled, and a full refund will be issued.
9. Damaged, Missing, or Undelivered Packages
Title and risk of loss pass to you when we deliver the goods to the carrier, as set out in our Terms & Conditions. If a parcel arrives damaged, or an item is missing from a shipment, contact customercare@perfumesynergy.com within 30 days of delivery with photographs of the outer carton, the shipping label, the packing materials, and the item. Please keep all packaging until the claim is resolved, as carriers frequently require it.
If tracking shows a parcel as delivered but you have not received it, check with others at the address and with your neighbors first, then contact us and we will open an inquiry with the carrier.
10. Contact
Perfume Synergy
101 W. American Canyon Road, 508-294
508-294
American Canyon, CA 94503
United States
Email: customercare@perfumesynergy.com
Telephone: (707) 534-1650, Monday–Friday, 9:00 AM–5:00 PM Pacific Time