FAQs

Add what you want to your bag and check out. You do not need an account to order, though having one lets you see your order history, save addresses, and keep a wish list across your devices.

Major credit and debit cards, plus the express options shown at checkout — Shop Pay, PayPal, and Google Pay. Your card is charged when the order is placed.

Yes. Card details are collected and processed by our payment processors, not by us. We never see or store a full card number.

Your bank is the fastest route to finding out why. We only see that a payment failed, never the reason. Once your bank has cleared it, simply place the order again.

Enter it in the promo box on the bag page and press Apply. If the code is valid, the saving appears in your order summary straight away and carries through to checkout. Codes cannot be combined unless we say so.

No. Nothing in a bag is held. If something sells out between you adding it and paying, we will contact you rather than quietly substituting something else.

Contact us as quickly as you can at customercare@perfumesynergy.com. We will cancel an order if it has not yet been released for fulfillment. Once it has been released we cannot stop it, and it will need to be handled as a return.

We cannot change the items, the shipping method, or the shipping address on an order once it has entered the shipping process.

Occasionally we cancel an order because an item turned out to be unavailable, because a price or description was published in error, or because the order did not pass payment verification. We refund in full when this happens and email you to explain.

Most items ship to the 48 contiguous United States. Some products can be shipped faster and to all 50 states as well as USA territories — the item’s own page says which.

If an order contains both a faster-shipping item and a standard item, the order as a whole can only go to the 48 contiguous states. To send a faster-shipping item to Alaska, Hawaii, or a territory, order it on its own.

Not yet. We hope to offer international shipping before long.

Allow 1–2 business days for processing, then 5–7 business days in transit for standard items. Faster-shipping items take 3–5 business days to the contiguous states, and 2–4 weeks to Alaska, Hawaii, and USA territories.

Our daily cutoff is 10:00 AM Eastern Time. Orders placed after it, or at a weekend or on a holiday, begin processing the next business day.

Shipping is free on orders of $125 or more. Below that it is calculated from the weight of your order and starts at $7.95. You always see the exact amount at checkout before you pay.

From our own location in California, or directly from one of our distribution partners, depending on the item. Either way it is dispatched by us and arrives with our paperwork.

An order with several items may be split across more than one package, and those packages can arrive on different days with separate tracking numbers. You are only ever charged shipping once per order.

You will get a shipping confirmation by email with tracking as soon as your order leaves the warehouse. You can also use our Track Your Order page, or sign in and open My Orders. Tracking can take up to 24 hours to start moving after the carrier scans the parcel.

If tracking says delivered but nothing has reached you, check with others at your address and with your neighbours first — parcels are often taken in. If it still has not turned up, contact customercare@perfumesynergy.com and we will open an inquiry with the carrier.

Contact customercare@perfumesynergy.com within 30 days of delivery with photographs of the outer carton, the shipping label, and the packing materials. Please keep all the packaging until the claim is settled, as carriers usually ask for it.

You can return any item within 30 days of receiving your order. It must be unopened, unused, and with its factory seal and cellophane intact, in its original packaging.

The full terms are in our Refund Policy.

Unfortunately not. Once a fragrance, deodorant, or beauty item has been opened, sprayed, or applied it cannot be resold, and for safety and hygiene reasons we cannot accept it back. This is the standard across the industry.

If you are unsure about a fragrance, email us before you open it and we will help you decide.

No need to contact us first and no return authorization is needed. If you are inside the 30 days and the item meets the conditions, ship it back to us at your own cost, with your name, address, email, phone number, and order number inside the parcel.

Please read the next answer before you ship. Fragrance is a regulated material in transit and there are rules about how it must be sent.

Yes, and they matter. Perfume, cologne, body spray, and aerosols contain alcohol or are pressurized, which makes them hazardous materials in transit. When you return one, you are the shipper, and you are responsible for complying with US Department of Transportation regulations and your carrier’s rules.

In short: ground service only, never air. Pack, mark, and declare the parcel correctly. If you use USPS, hazardous materials postage is generally required and quantity limits apply. Check your item’s label — a flame symbol, the word “flammable,” or a pressurized-container warning means these rules apply to it.

Non-flammable items such as a stick deodorant or a cream can go back by ordinary ground service. The full detail is in our Refund Policy.

To Perfume Synergy, 101 West American Canyon Road, 508-294, American Canyon, CA 94503. Please do not send a return to any supplier or warehouse address printed on the parcel you received — we cannot recover a package sent there.

You do, including any hazardous materials surcharge, unless the return is the result of our error. We recommend a service with tracking.

That is on us. Contact customercare@perfumesynergy.com within 30 days of delivery with photographs of the outer carton, the shipping label, the packing materials, and the item, and we will put it right at our expense.

Once your return reaches us and we have checked its condition, we refund to your original payment method. Allow up to 5 business days for us to process it, and a few more for your bank or card issuer to post it.

Sales tax is refunded in proportion to what you return. Original shipping charges are refunded only where the return was caused by our error.

The difference is simply the concentration of oils in the fragrance. These oils are called “juice.” The highest concentration is in perfume, or parfum. Next comes Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne.

Eau de Toilette and Eau de Cologne are generally interchangeable, particularly in men’s fragrances. After shave has the least amount of oils. The higher the concentration, the longer your fragrance lasts and the less you need to apply.

People with dry skin usually find a fragrance holds for less time than those with oily skin, because oily skin has more natural moisture to hold the fragrance in.

pH levels, meaning the amount of acidity in our skin, also vary slightly from person to person. Your individual pH determines how each ingredient in a fragrance reacts.

Try layering. Use the matching bath gel if the house offers one, then the moisturizer or powder, and then the Eau de Toilette, Eau de Parfum, or Eau de Cologne. That usually lasts noticeably longer.

Apply fragrance low on the body as well as behind your ears and on your neck, so the scent rises and you do not lose it as quickly. A light spray on the hair can last all day.

There is no difference at all in the fragrance itself. The difference is only in how you apply it. A spray bottle, being essentially sealed all the time, may have a slightly longer shelf life. Beyond that it is entirely personal preference.

Cologne generally lasts much longer than after shave. Many men wear both: the fragrance lasts longer, you use less of each, and you still get the facial benefit of an after shave.

Alcohol makes the fragrance lift off your skin. Without it, you would be the only person who knew you were wearing any fragrance at all.

After shave lotion will usually sting a little as well as help close the pores after shaving. After shave balm is soothing to the skin. After shave gel also soothes, and cools the skin as well, which relieves razor burn.

Shower gel is soap in a different form, made for both men and women. It foams well and leaves your chosen fragrance on the skin, which enhances your cologne or perfume and makes the scent last much longer.

A fragrance is made up of many different scents, and those are called notes.

Top notes are very light and last just five to ten minutes. Middle notes emerge about fifteen minutes after application and can last an hour or more. Bottom notes are the heavier ingredients and last longest, usually several hours.

Keep it somewhere cool and dry, away from windows, as sunlight unbalances the ingredients. An opened bottle keeps best stored in its box.

• EDT — Eau de Toilette
• EDP — Eau de Parfum
• Col — Cologne
• C/S — Cologne Spray
• A/S — After Shave
• Spy, Sp — Spray
• B/L — Body Lotion
• Bdy — Body
• B/P — Body Powder
• D/P — Dusting Powder
• Dust — Dusting
• Pwdr — Powder
• B/C — Body Cream
• B/G — Bath Gel
• Conc — Concentrate
• P/S — Purse Spray

Email customercare@perfumesynergy.com for the fastest service. It is the best route for anything to do with an order, a shipment, or a product question, because you can give us the detail in writing.

You can also call (707) 534-1650, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. When you call during business hours you will speak with a real person, not an automated system.

We aim to answer every email the same business day, and always within one. If you write to us over a weekend or a holiday, you will hear from us on the next business day.

No, we are online only. Our mailing address, which is also where returns go, is 101 West American Canyon Road, 508-294, American Canyon, CA 94503.